Terms & Conditions

Welcome to Sparkle Lily! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. General Information

Sparkle Lily (“we,” “us,” or “our”) operates the website www.sparklelily.com (the “Site”). By using this Site, you accept these Terms and Conditions in full.

2. Products & Pricing

We strive to provide accurate product descriptions, images, and pricing. However, we reserve the right to correct errors, update information, or cancel orders if any information is inaccurate.

Prices are subject to change without notice. All prices are in CAD and include/exclude applicable taxes as stated.

3. Orders & Payments

All orders are subject to acceptance and availability. Once an order is placed, you will receive a confirmation email. Payment must be completed in full before shipping.

We accept the following payment methods:

  • Credit/Debit Cards (VISA, MasterCard, etc.)

  • Google Pay.

  • Apple Pay.

4. Shipping & Delivery

We ship to Canada Only. Estimated delivery time is 14 to 20 business days, depending on your location.

Shipping fees are calculated at checkout. Sparkle Lily is not responsible for delays caused by carriers or customs.

5. Returns

You may return items within 14 to 20 business days of delivery for a refund, provided they are unused, in original packaging, and with proof of purchase.

To request a return, please contact us at refund@sparklelily.com before sending items back.

Non-returnable items:

  • Gift cards

  • Sale items

  • Personalized products

6. Cancellations

Orders can be cancelled within 24 hours of placement unless already shipped. To cancel, email us at orders@sparklelily.com as soon as possible.

7. Intellectual Property

All content on this site — including images, logos, text, and design — is the property of Sparkle Lily and is protected by copyright and trademark laws. Reproduction or use without permission is prohibited.

8. Privacy

Please refer to our Privacy Policy to learn how we collect, use, and protect your information.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Changes to Terms

Sparkle Lily reserves the right to update these Terms & Conditions at any time. Changes will be effective upon posting to the Site.